Twende Program Manager

Job Type: Full Time, Exempt

Job Location: Nashville, TN

Reports to: AVP of Programs

Date Updated: January 30, 2023

Starting Date: ASAP

Job Description

About the company

The Nashville Entrepreneur Center (EC) is a 501(c)3 non-profit organization founded in 2010 to support people and businesses through all phases of the entrepreneurial lifecycle. We connect entrepreneurs with critical resources to create, launch and grow businesses. This includes our coworking space, programs, events, mentorship, and entrepreneurial community. We are seeking a full-time Office Manager and Bookkeeper to join our Nashville-based team.

The EC is committed to leveling the playing field to make Nashville the best place for any entrepreneur to start and grow a business. Our Twende accelerator program supports these efforts by helping black and brown founders grow and scale their businesses. The EC is seeking a Program Manager who is a dynamic, highly organized, and people driven leader to support the next phase of growth for the Twende program.


As the Program Manager for Twende, you will report directly to the AVP of Programs, work collaboratively with Program Leaders, and be responsible for managing project timelines, program execution, and communication with stakeholders. In a typical day, you may answer questions from founders across the state, communicate with statewide network partners, update the EC team on Twende’s expansion timeline, book speakers for future events, run operations for a guest lecture, and coordinate the matching of entrepreneurs with advisors. In collaboration with Program Leaders, the individual in this role will work to ensure Twende is financially sustainable and a best-in-class, state-wide program. Success measures for this role include:

  • NPS from Program Participants that meets or exceeds goals
  • Earned revenue from Program Participants that meets or exceeds goals
  • Collaboration to secure contributed revenue from Program Partners/Sponsors that meets or exceeds goals
  • % Program Participants that achieve program goals (i.e., revenue goals, team growth, new client or investor, quality pitch and deck, or advisory board addition, etc.)


Program Recruiting, Selection, and Onboarding

  • Partner with Marketing Team to execute statewide recruiting plan and expand the candidate pipeline, including collaboration with network partners and info meetings with candidates
  • Lead selection process in collaboration with Selection Committee to ensure a diverse cohort of participants
  • Coordinate program onboarding and collaborate with Program Leaders to prepare onboarding materials and announce/promote the new cohort

Program Delivery & Engagement

  • Collaborate with Program Leaders and Coaches to connect founders to helpful resources, identify participant needs, and ensure program design addresses those needs
  • Coordinate planning meetings and manage session agendas, calendar invitations, speaker confirmation, meeting documentation, and supporting materials
  • Coordinate with network partners to expand statewide program reach and impact
  • Be first point of contact for program participants needing support or help accessing EC resources
  • Create and share key communications to program participants, such as newsletter and session reminders/follow-ups, and identify opportunities to support participant engagement
  • Collaborate with EC Development and Marketing teams to execute on program sponsorship opportunities and support the EC brand

Program Planning & Reporting

  • Manage and execute on program strategy, goals, timeline, and calendar
  • Manage and track founder metrics and feedback to assess progress toward program goals and fulfill grant data requirements
  • Support management of program participant contracts, manage founder payments, and monitor program budget as needed

Experience and Skills

About you

The ideal candidate for this position thrives in an agile environment and possesses the following:

  • Able to build and maintain meaningful relationships with a variety of stakeholders
  • Curious with an ability to lean into new environments and learn quickly
  • Able to stay focused while navigating shifting priorities
  • Independently motivated, managing your own workflow aligned to program objectives
  • Able to proactively identify and solve problems

Other qualifications

  • 3-5 years professional experience, nonprofit or startup experience a plus
  • Proven organizational skills, punctual with an attention to detail
  • Demonstrated written and verbal communication skills across various stakeholder groups
  • Ability to influence team and stakeholders at all levels
  • Proven experience in project and/or program management
  • Proficiency in Microsoft and Google Workspace applications
  • Preferred, but not required skills:
    • Experience leading others
    • Experience in the entrepreneurial ecosystem
    • Experience with both virtual and in-person professional engagements

Entrepreneurs are the true innovators that shape our future. It’s our role to lift their voices and tell their stories to celebrate the ones that make our world better and teach others how to evolve their businesses.

The Nashville Entrepreneur Center values a diverse workplace and strongly encourages all genders, people of color, LGBTQ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. The EC is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition or any protected category prohibited by local, state or federal laws. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the organization at

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